The people side isn’t working as it should.
Or you’re about to grow, change, or fix something and need to get it right.
I help Businesses and British international schools get the people side working properly — so everything else can too.
No overcomplication. No unnecessary process.
Just fixing what’s getting in the way.
I’m usually brought in when:
growth has outpaced how things operate
roles and ownership aren’t working
decisions are slower or harder than they should be
change is creating pressure or inconsistency
a complex situation needs handling properly
Working with British International Schools
I work with British international schools across Spain and beyond — supporting heads and leadership teams on the people and leadership challenges that come with running a school that operates like a business.
That includes staff retention and morale, leadership support, complex people situations, navigating AI and change, and getting the right structures in place so the school runs properly — not just academically, but operationally.
Schools are under more pressure than ever. From parents, from regulation, from technology, and from the challenge of leading and retaining good people. Most don't have dedicated HR infrastructure to lean on.
That's where I come in.
Cutting through the noise on people and fixing what’s actually affecting how things run.
What I do
Getting underneath things
Understanding how things actually work — diagnostics, health checks, and honest recommendations.
Fixing how things work
Targeted work on a specific problem — roles, ownership, decisions, or how work flows.
Supporting growth & change
Strategic workforce planning and change implementation — from discovery through to landing it properly.
People support when you need it
Fractional people leadership for organisations that need senior expertise without a full time hire.
Complex situations
ER cases, grievances, restructures, and crisis support — handled properly and legally.
Work is changing.
AI and automation are already reshaping how organisations operate.
Most start in the wrong place.
They jump to structure, hiring, or tools.
But structure should follow the work.
How I work
I don’t drop in with a template or a programme.
Every organisation is different and most don’t need more process.
They need things to actually work.
I work with you to get underneath what’s really going on and deal with it properly.
What that looks like:
I get to how things actually operate - not how they’re supposed to work
I focus on the few things that are genuinely affecting performance
I don’t overcomplicate or add unnecessary layers
I say what needs to be said even when it’s uncomfortable
I stay involved until it’s properly sorted
How the fees work:
I work on a fixed fee basis for defined projects, or as a monthly partner for organisations that need ongoing people and leadership support. No open-ended retainers. No surprise costs. Just clear, agreed work — scoped properly before we start.
How the work usually happens:
Sometimes it’s a short, focused piece of work.
Sometimes it’s ongoing support over time.
It depends on what you need and how complex things are.
What you can expect:
Straight, honest conversations
Practical action - not theory
Support when decisions need to be made
Someone who understands how organisations actually run
No jargon.
No over-engineering.
Just work that works - in real life.
Supporting international schools & businesses through organisational change, workforce complexity and people experience.
Carter People Practice is led by Richard Carter
I’ve spent over 20 years leading people, teams, and operations - long before moving into HR.
That includes working inside growing organisations where things aren’t always straightforward:
pressure on leadership
structural change
complex people situations
the reality of getting teams to actually perform
I don’t approach this as “HR”.
I approach it based on how organisations actually run.
I’ve led restructures, handled complex employee relations cases, and worked closely with leadership teams to fix what isn’t working - properly.
Most organisations don’t need more process.
They need someone who can step in, get to the root of the issue, and deal with it.
That’s what I do.
Experience across different organisations and environments
I’ve worked across organisations in the UK, Gibraltar, and Spain supporting teams operating in very different environments, pressures, and stages of growth.
From early-stage set-ups to more established organisations dealing with scale, regulation, and complexity.
That includes:
organisations building their people approach from scratch
teams growing faster than their ways of working
leadership teams dealing with structural change
complex people situations that need handling properly
This isn’t theoretical.
It’s based on working inside organisations where performance, pressure, and people issues all intersect.
Different contexts. Same outcome.
Making sure the people side actually works.
English-speaking organisations across Spain, Gibraltar and the UK
I work with English-speaking businesses and organisations navigating growth, change, and the people challenges that come with it.
That includes organisations building their people approach from scratch, leadership teams dealing with structural change, and businesses that need senior people expertise without the cost of a full time hire.
Based between Jerez De La Frontera and Gibraltar. Working across Spain, the UK, and beyond.
If something isn’t working - or you need to get it right before it becomes a problem - let’s talk.
No pressure.
Just a proper conversation about what’s going on - and whether I can help.